|
CLOSED FRIDAY JULY 3RD
CLOSED FOR VACATION FROM JULY 23RD - AUGUST 2ND
This site is designed to expedite the repairs of your watch. Please complete the Service Request Form --( Found In the site Menu ) Print 2 copies (save 1 for your records) --- Send one copy with your watch. We would like to advise you to use something other than the display box when mailing - ( all packing materials are discarded ). Include you Warranty Information and a brief description of the necessary repair. Both retailers and consumers are welcome.
This site is only for repairs going to Dallas Texas, which is family owned and operated. Under contract with Citizen Watch Company of America since 1978 .Labor rate is $ 75.00 per hour
MOST COMMON REPAIRS ARE -
-- RE-CHARGING SECONDARY ENERGY CELLS
-- RE-SETTING PERPETUAL CALANDAR & CHRONOGRAPH MODELS
-- RESTORING THE WATER RESISTANCE & BROKEN {OUTER}-CASE PARTS THAT CAUSE DAMAGE TO THE MOVEMENT. THESE COMMON REPAIRS ARE NOT COVERED BY THE MANUFACTURES PURCHASE WARRANTY.
WATCH SETTING INSTRUCTIONS - GO TOO :
Shop Procedures
All watches are subjected to an estimate process, which is done each week on Tuesday and Thursday. The average processing time is Five to Ten Days from when you mail your watch to us. Check your email box daily for a message on your watch repair.
The repair completion time is two to four weeks from the login date. If you receive an emailed estimate – Please reply to that Estimate & follow the instructions. Send a check or money order along with a copy of the estimate to the address below. Or use the online payment button found in our site menu.
Due to heavy phone activity we ask for you to Email all requests.
Repair Status requests are only available by ( email or fax ) Please use the contact us button in the site menu.
( PHONE HOURS ARE 8:00AM - 2:00PM TUESDAY - FRIDAY ONLY )- if we miss your call please call back latter.
SHIPPING INSTRUCTIONS:
------ Do not send your gift box -all packing materials are discarded
------ Roll up your Watch & Service Request Form inside some newspaper and fold the ends closed.
------ Be sure to tape up the paper before placing it inside a Bubble Pak Mailer.
------ Please be sure your return shipping information is legible.
----- Insure the package for the value of the contents.
WALK -IN REPAIRS ARE WELCOME & SUBJECT TO THE SAME REPAIR TIMES AS MAIL-IN ( APPOX. 5-10 DAYS)
If you need to find us to drop off a watch ,please go to Google Maps for driving directions.
Office location & Mailing Address are the same:
CWS - 100 N.CENTRAL EXPY. - STE 202 - DALLAS - TX.- 75201
Phone Hours # 214-742-6026 ( T-F 8am - 2pm )
Fax # 214-747-6026 ( 24 / 7 )
Office Hours; Monday- Friday ( 7am - 3pm) Closed on Weekends & Holidays
|
