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WELCOME TO TEXAS
CITIZEN AUTHORIZED FACTORY
SERVICE CENTER
This site is designed to expedite the repairs of your Citizen watch. Please complete the Service Request Form --( Found In the Upper Tabs ) Print 2 copies (save 1 for your records) --- Send one copy with your watch. We would like to advise you to use something other than the display box when mailing - ( all packing materials are discarded ). Include your Warranty Information and a brief description of the necessary repair.
ATTN. POLAR CUSTOMER - PLEASE GO TOO /
Both retailers and consumers are welcome.
RETAILERS, PLEASE INCLUDE YOUR JOB ENVELOPE WITH A JOB NUMBER
This site is only for repairs going to Richardson Texas, which is family owned and operated. Under contract with Citizen Watch Company of America since 1978.
MOST COMMON REPAIRS ARE -
-- RE-CHARGING OR REPLACING THE SECONDARY ENERGY CELLS - ( 5-7 years average life for all Energy Cells)
-- RE-SETTING PERPETUAL CALANDAR & CHRONOGRAPH MODELS - ( Not Covered by Factory Warranty ) )
-- RESTORING THE WATER RESISTANCE & BROKEN {OUTER}-CASE PARTS THAT CAUSE DAMAGE TO THE MOVEMENT. THESE COMMON REPAIRS ARE NOT COVERED BY THE MANUFACTURES PURCHASE WARRANTY.
-- Service & Water testing all Dive Models
MODELS WE DO NOT WORK ON :
--- ALL ATOMIC ( RADIO CONTROLLED ) MODELS MUST GO TO TORRANCE LOCATION ONLY.
WATCH SETTING INSTRUCTIONS - GO TOO :
Shop Procedures
All watches are subjected to an estimate process, which is done everyday of the week.. The average processing time is Five to Seven Days from when you mail your watch to us. Check your email & spam boxes daily for a message on your watch repair.
The repair completion time is two to four weeks from the login date. If you receive an emailed estimate – Please reply to that Estimate & follow the instructions. Send a check or money order along with a copy of the estimate to the address below. Or use the online payment button found in our site menu.
---- Due to heavy phone activity we ask for you to Email all requests.
----- Repair Status requests are only available by ( email or fax ) Please use the contact us button in the site menu.
( PHONE HOURS ARE 9:00AM - 2:00PM MONDAY - FRIDAY ONLY )- if we miss your call please call back latter.
SHIPPING INSTRUCTIONS:
------ Do not send your gift box -all packing materials are discarded
------ Roll up your Watch & Service Request Form inside some newspaper and fold the ends closed.
------ Be sure to tape up the paper before placing it inside a Bubble Pak Mailer.
------ Please be sure your return shipping information is legible.
------ Insure the package for the value of the contents.
------ WE ONLY SHIP IN THE USA ZIP CODE SYSTEM, APO OR FPO
WALK -IN REPAIRS ARE WELCOME & SUBJECT TO THE SAME REPAIR TIMES AS MAIL-IN ( APPOX. 5-10 DAYS)
( STARTING APRIL 1ST 2010 ) - Our New Office location & Mailing Address
CWS - 800 EAST CAMPBELL RD., STE. 371 - RICHARDSON, TEXAS - 75081
Phone Hours # 972-234-4900 ( M-F 9am - 2pm )
Fax # 972-234-4901 ( 24 / 7 )
Office Hours; Monday- Friday ( 8:30 AM - 3PM ) Closed on Weekends & Holidays
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